:root{--bg:#080d13;--panel:#101923;--panel2:#17232d;--line:#50606d;--text:#f4f0e8;--muted:#9caab4;--orange:#df6b3f;--acid:#a8c77c;--danger:#e05b52}
*{box-sizing:border-box}html,body{height:100%}body{margin:0;background:var(--bg);color:var(--text);font-family:Inter,sans-serif;background-image:radial-gradient(#243441 1px,transparent 1px);background-size:18px 18px}.hidden{display:none!important}button,input,textarea,select{font:inherit}.muted{color:var(--muted)}.eyebrow{font:700 9px "IBM Plex Mono";letter-spacing:.13em;text-transform:uppercase;color:var(--acid)}
.login-view{min-height:100%;display:grid;place-items:center;padding:20px}.login-card{width:min(430px,100%);background:var(--panel);border:2px solid var(--line);padding:34px;box-shadow:10px 10px 0 var(--orange)}.brand-mark{width:54px;height:54px;background:var(--orange);border:2px solid #05080b;display:grid;place-items:center;color:white;box-shadow:5px 5px 0 #05080b}.brand-mark.small{width:40px;height:40px;box-shadow:3px 3px 0 #05080b}.brand-mark svg{width:25px}.login-card h1{margin:28px 0 8px;font-size:34px;letter-spacing:-.04em;text-transform:uppercase}.login-card label,.details label{display:grid;gap:7px;margin-top:18px;font:700 9px "IBM Plex Mono";letter-spacing:.08em;text-transform:uppercase}.login-card input,.input{width:100%;border:2px solid var(--line);background:var(--panel2);color:var(--text);padding:13px;outline:none}.login-card input:focus,.input:focus,textarea:focus{border-color:var(--acid)}.login-card .btn{width:100%;margin-top:20px}.error{min-height:18px;color:#ff8c83;font:600 11px "IBM Plex Mono"}
.btn{border:2px solid #05080b;padding:11px 14px;display:inline-flex;align-items:center;justify-content:center;gap:8px;font:800 10px "IBM Plex Mono";text-transform:uppercase;cursor:pointer;box-shadow:4px 4px 0 #05080b}.btn:hover{transform:translate(2px,2px);box-shadow:2px 2px 0 #05080b}.btn svg{width:16px}.btn-primary{background:var(--orange);color:white}.btn-light{background:#dce1dc;color:#0a0f14}.btn-danger{background:var(--danger);color:white}.icon-btn{width:38px;height:38px;display:grid;place-items:center;border:1px solid var(--line);background:var(--panel2);color:var(--text);cursor:pointer}.icon-btn svg{width:18px}
.desk-view{height:100%;display:flex;flex-direction:column}.topbar{height:66px;flex:0 0 auto;border-bottom:2px solid var(--line);background:#080d13;display:flex;align-items:center;justify-content:space-between;padding:0 18px;gap:20px}.brand{display:flex;align-items:center;gap:12px}.brand b{display:block;text-transform:uppercase}.brand small{display:block;color:var(--muted);font:500 9px "IBM Plex Mono";margin-top:3px}.operator{display:flex;align-items:center;gap:10px;font:600 11px "IBM Plex Mono"}.counts{display:flex;border:1px solid var(--line)}.count{padding:8px 12px;border-right:1px solid var(--line);font:700 9px "IBM Plex Mono";text-transform:uppercase}.count:last-child{border:0}.count b{color:var(--acid);margin-left:6px}
.desk-grid{min-height:0;flex:1;display:grid;grid-template-columns:340px minmax(400px,1fr) 270px}.queue,.details{background:rgba(11,17,24,.97);padding:18px;overflow:auto}.queue{border-right:2px solid var(--line)}.details{border-left:2px solid var(--line)}.queue-head,.conversation-head{display:flex;align-items:center;justify-content:space-between;gap:14px}.queue h2,.details h2,.conversation h2{margin:5px 0 16px;text-transform:uppercase;letter-spacing:-.03em}.filters{display:flex;gap:5px;overflow:auto;padding:12px 0}.filters button{border:1px solid var(--line);background:var(--panel);color:var(--muted);padding:8px 9px;white-space:nowrap;font:700 8px "IBM Plex Mono";text-transform:uppercase;cursor:pointer}.filters button.active{background:var(--acid);color:#081008;border-color:var(--acid)}.ticket-list{display:grid;gap:8px}.ticket-item{width:100%;text-align:left;background:var(--panel);border:1px solid var(--line);border-left:5px solid var(--line);color:var(--text);padding:13px;cursor:pointer}.ticket-item:hover,.ticket-item.active{background:#192632;border-color:#788896}.ticket-item[data-priority=urgent]{border-left-color:#f25e55}.ticket-item[data-priority=high]{border-left-color:var(--orange)}.ticket-row{display:flex;justify-content:space-between;gap:8px;align-items:center}.ticket-code{font:700 9px "IBM Plex Mono";color:var(--acid)}.ticket-time{font:500 8px "IBM Plex Mono";color:var(--muted)}.ticket-item h3{font-size:13px;margin:10px 0 6px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.ticket-item p{font:500 9px "IBM Plex Mono";color:var(--muted);margin:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.empty-small{padding:30px 10px;text-align:center;color:var(--muted);font:600 10px "IBM Plex Mono"}
.conversation{min-width:0;background:rgba(13,20,28,.92);display:flex}.empty-ticket{margin:auto;text-align:center;color:var(--muted)}.empty-ticket svg{width:50px;height:50px}.empty-ticket h2{color:var(--text);margin:16px 0 5px}.active-ticket{width:100%;min-height:0;display:flex;flex-direction:column}.conversation-head{flex:0 0 auto;padding:18px 22px;border-bottom:1px solid var(--line)}.conversation-head h2{font-size:18px;margin:5px 0}.conversation-head p{margin:0;font:500 10px "IBM Plex Mono"}.ticket-id{font:700 9px "IBM Plex Mono";color:var(--acid)}.status{padding:8px 10px;border:1px solid var(--line);font:700 9px "IBM Plex Mono";text-transform:uppercase}.status.new{background:#24313a}.status.open{background:var(--acid);color:#0a100a}.status.pending{background:#6b5929}.status.closed{background:#30373d;color:#a9b1b7}
.messages{min-height:0;flex:1;overflow:auto;padding:24px;display:flex;flex-direction:column;gap:12px}.message{max-width:min(72%,680px);padding:13px 15px;border:1px solid var(--line);background:var(--panel2);align-self:flex-start}.message.staff{align-self:flex-end;background:#263619;border-color:#718d51}.message.note{align-self:center;max-width:85%;background:#3b3020;border-style:dashed}.message-meta{display:flex;justify-content:space-between;gap:18px;margin-bottom:7px;font:600 8px "IBM Plex Mono";text-transform:uppercase;color:#aeb9c1}.message-body{white-space:pre-wrap;overflow-wrap:anywhere;font:500 12px/1.55 "IBM Plex Mono"}.attachment{margin-top:10px;border:1px solid currentColor;background:transparent;color:inherit;padding:8px 10px;display:flex;align-items:center;gap:8px;cursor:pointer;font:700 9px "IBM Plex Mono"}.attachment svg{width:15px}
.composer{flex:0 0 auto;border-top:1px solid var(--line);padding:15px 20px;background:#0b1219}.composer textarea{width:100%;resize:vertical;min-height:72px;max-height:180px;background:var(--panel2);border:2px solid var(--line);color:var(--text);padding:12px;outline:none;font:500 12px/1.5 "IBM Plex Mono"}.composer-actions{display:flex;align-items:center;gap:12px;margin-top:9px}.composer-actions .btn{margin-left:auto}.attach-btn{width:38px;height:38px;display:grid;place-items:center;border:1px solid var(--line);cursor:pointer}.attach-btn input{display:none}.note-toggle{font:600 9px "IBM Plex Mono";color:var(--muted)}.selected-file{margin-top:7px;color:var(--acid);font:600 9px "IBM Plex Mono"}
.details dl{display:grid;gap:6px;margin:25px 0}.details dt{margin-top:10px;color:var(--muted);font:700 8px "IBM Plex Mono";text-transform:uppercase}.details dd{margin:0;overflow-wrap:anywhere;font:600 11px/1.45 "IBM Plex Mono"}.detail-actions{display:grid;gap:10px;margin-top:22px}.toast{position:fixed;right:20px;bottom:20px;background:var(--acid);color:#081008;border:2px solid #05080b;padding:14px 18px;box-shadow:5px 5px 0 var(--orange);font:700 10px "IBM Plex Mono";z-index:50}
@media(max-width:1050px){.desk-grid{grid-template-columns:310px 1fr}.details{position:fixed;right:0;top:66px;bottom:0;width:290px;z-index:20;box-shadow:-12px 0 30px #000}.counts{display:none}}
@media(max-width:720px){.topbar{height:58px}.brand small,.operator span{display:none}.desk-grid{display:block;overflow:auto}.queue{border:0;min-height:100%}.conversation{position:fixed;inset:58px 0 0;z-index:10}.conversation:has(.active-ticket.hidden){display:none}.details{top:58px}.ticket-item{padding:16px}.message{max-width:88%}}